If a user is supporting CCRG students who will be using EdReady for math and students using EdReady for English, you need to be careful with how their accounts are set up.
When category assignments are applied, users only see students that match ALL of their assigned categories. If a user is assigned both "Class: Math" values and "Class: English" values, they will only see students that are in BOTH one of their math classes AND one of their English classes.
This likely is not the appropriate set of students for this situation, as they won't see any students who are only studying one subject with them.
Rather than assigning both "Class: Math" and "Class: English" values, the best alternative approaches are:
- If the user has permission to see everyone in the school, ensure they have the correct School assigned, but don't give this user any Class assignments. They could still filter for their students/ sections in the reports but would be able to see their students with a single account
- We can give the user one account that they can use to manage their English students and a secondary account they can use to see their math students. If this approach would work best, please submit a support ticket and we can help to explain how this would work.